REFUNDS WITH THE PICKMATE

REFUND POLICY
We have a life-long return policy, which means you can request a return anytime after purchasing our product. 

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To start a return, you can contact us at returns@innoversalproducts.com

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When your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages & Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

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Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we've received and inspected your return, and let you know when the refund is approved. When approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and pos the refund.